/ LEGAL

PRIVACY POLICY.

How VTLIFE CO collects, uses and protects your data.

Effective date: July 18, 2026

VTLIFE CO ("we", "us", operated under CROVA Entertainment) respects your privacy. This policy explains what data we collect, why we collect it, how we store it, and the rights you have over your personal information.

1. Information we collect

Account data: email, display name, language preference and — when you apply as talent or staff — the details you enter in the audition/careers forms (name, age, country, portfolio links, etc.).

Usage data: pages visited, features used, approximate device/browser info and error logs, collected to keep the platform stable.

Payment data: when supporter subscriptions launch, payments are handled by a third-party processor (e.g. Stripe or Paddle). We do not store full card numbers on our servers.

Content you upload: profile images, clips, releases and messages you post through the dashboard.

2. How we use your information

Operate the platform: authentication, dashboards, talent-supporter interactions, streams aggregation and notifications.

Communicate with you: account emails, casting responses, assistance/time-off updates, product announcements.

Improve the platform: aggregated analytics to understand what works and fix what doesn't.

Legal and safety: comply with applicable law, prevent fraud and abuse, enforce our terms.

3. Legal basis

We process your data under one or more of: your consent, the performance of a contract (e.g. talent agreement, supporter subscription), our legitimate interests (platform security, product improvement), and legal obligations.

4. Sharing & third parties

We do not sell your personal data. We share it only with service providers who help us operate the platform (hosting, database, email delivery, payment processor, analytics), under contracts that require them to protect it.

Public information you choose to publish (e.g. talent profile, blog posts, public clips) is by nature visible to anyone visiting the site.

5. Storage & security

Data is stored on managed cloud infrastructure with encryption at rest and in transit. Access is restricted to authorized staff and controlled by role-based permissions.

No system is 100% secure. If a breach affecting your personal data occurs, we will notify affected users and the relevant authorities as required by law.

6. Retention

We keep your data only as long as needed for the purposes above or as required by law. Account data is deleted within 30 days of a deletion request, except for records we must retain (e.g. tax and financial records for payouts).

7. Your rights

You may access, correct, export or delete your personal data, object to certain processing, and withdraw consent at any time. Some rights depend on your jurisdiction (EU/UK GDPR, California CCPA, LATAM local laws, Japan APPI). Use the contact below to exercise any right.

8. Cookies & analytics

We use a minimal set of cookies for authentication and language preference. If analytics or marketing cookies are enabled in the future, we will present a consent banner where required.

9. Children

The platform is not intended for anyone under 13 (or the minimum age in your country). We do not knowingly collect data from children. Auditions require applicants to be 18+.

10. International transfers

Our services operate globally. Your data may be processed in countries other than your own. We use appropriate safeguards (standard contractual clauses or equivalent) where required.

11. Changes to this policy

We may update this policy as the platform evolves. Material changes will be announced on the site and — for registered users — by email. The "Effective date" above always reflects the latest version.

Contact & data requests

For any privacy question or to exercise your rights (access, correction, deletion, portability), email vtlifecompany@gmail.com. We respond within 30 days.